Shipping policy

Thank you for shopping with Purpelle Giraffe.

Order Processing

Orders may take up to 5 business days to process before they are shipped. Processing includes verifying your order, preparing your items, and packaging them for shipment.

Orders are not processed or shipped on weekends or holidays. During sales, promotions, or holidays, processing times may be longer.

Shipping Time

Once your order has been processed, please allow up to 7 business days for shipping. Shipping times are estimates and may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside our control.

Please note that the estimated shipping time begins after your order has completed processing.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available. Tracking updates may take some time to appear after the package has been shipped.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address is accurate and complete before placing your order. Purpelle Giraffe is not responsible for orders delayed, lost, or returned because of an incorrect or incomplete shipping address provided at checkout.

If you realize that your shipping information is incorrect, contact us as soon as possible at purpellegiraffe@gmail.com. We cannot guarantee that address changes can be made after an order is placed.

Lost, Damaged, or Delayed Packages

Please contact us at purpellegiraffe@gmail.com if your package is lost, damaged, or significantly delayed. We will work with you and the shipping carrier to help resolve the issue.

Purpelle Giraffe is not responsible for delays caused by the shipping carrier, weather, natural disasters, incorrect addresses, or other events beyond our control.

Contact Us

If you have questions about your order or our shipping policy, please contact us at:

purpellegiraffe@gmail.com