Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

All drinkware is final sale and cannot be returned or exchanged.

To start a return, contact us at purpellegiraffe@gmail.com. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at purpellegiraffe@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including:

• Drinkware

• Custom products, such as special orders or personalized items

• Sale items

• Gift cards

Please contact us if you have questions or concerns about a specific item.

Exchanges

We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the eligible item you received. Once the return is accepted, you may place a separate order for the replacement item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at purpellegiraffe@gmail.com.